The SolarCorps Service Operations and Maintenance Fellow will work directly with the Operations and Maintenance Service Manager to support clients with the operation and troubleshooting of their solar systems. The position is primarily remote office-based administrative support although there may be opportunities to visit sites or installations and learn about system installation. For the right, highly motivated individual, this position will provide exposure to overall operations, processes and policies of a successful solar installation non-profit.
● Provide direct client support via phone and email regarding client’s questions, perform remote troubleshooting, and dispatch to service staff.
●Work closely with GRID regional staff and partners to facilitate service case completion
● Update service case information
● Identify opportunities to make improvements to service processes
● Contribute to internal documentation
● Develop client-facing education materials
Lack of access to renewable energy technology from communities most impacted by climate change
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Living allowance, Stipend, Student loan forbearance, Training
● Segal Americorps Education Award of $10,000 upon successful completion of fellowship
● Professional development opportunities and funds (based on approval of supervisor)
● 10 personal days off and 13 holidays observed by GRID
● Health, Dental, and Vision Insurance
● Childcare if eligible
● $600 for professional development
● Access to GRID's Employee Assistance Program.
College Degree, GED/High School Diploma, Credential or Certification
Communication
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Turn taking, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Teamwork
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Decisions
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Tools
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Operate tools and equipment in accordance with established operating procedures, safety standards, and ethical guidelines, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Planning
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Effectively delegate tasks, Facilitate group planning, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment