This position provides support for homeowners wishing to utilize RTNO’s services for repairs they would otherwise not be able to afford. This member will achieve lasting positive outcomes working directly with low-income homeowners in applications to repair their homes, leading them through the often complex process of applying for funding assistance. The changing landscape of funding in the city of New Orleans and the state of Louisiana has made this even more confusing to the vulnerable population of seniors and homeowners trying make their homes safe and affordable as they age, and requires a knowledgeable guide with training in the financial and document realities of this process.
• Conduct eligibility screenings
o Answer phones and direct calls pertaining to the housing related requests and needs appropriately. This member will not be serving as a receptionist or in the position of someone who answers calls for the organization.
o Collect basic information from clients to begin a case file
o Verify and update all client information and enter it in the client case file
o Screen current waitlist and follow-up with all open files and clients to assess current needs
o Update client status, verify that clients no longer are in need of services, or make referrals if deemed ineligible
o Set-up home assessments with Community Relations Manager and Construction Manager to determine scope of work
• Directly assist homeowners with the application process for various funding sources
o Collect, scan, and organize client files in a secure and confidential manner
o Clearly communicate the terms of grant funding with client, i.e. retention period, training, income reporting, timeline, expectations
o Track all applications, referrals, eligibility, enrollments, and completions through various reports on SalesForce to share with other applicable staff for use in various grant compliance and funder and DeltaCorps reporting.
o Member will not be securing funding, responsible for grant writing, or reporting on grants/funding sources.
Community Need Addressed
Decrease in blighted homes
Increase in aging homeowners staying in their homes
Increase in homeowners receiving housing services
Decrease in time spent on housing service wait list
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Stipend, Student loan forbearance, Training
Parking pass and mileage reimbursement when using personal vehicle for travel outside of daily commute
Skills you will gain
community outreach, public speaking, communication, empathy
Competencies You Will Develop
Demonstrate sensitivity and empathy, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Turn taking, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Set goals
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment