The Client Outreach Assistant will assist in the daily functions providing needed services that meet the needs of low income
families and individuals.
Service Activities
Identify, outreach and recruit eligible program participants and volunteers, deliver local community presentations on
eligibility and program services, collect, organize and analyze information about program participants through records, tests, interviews
and professional sources, meet with clients to determine suitability for program participation and develop individualized case plans,
assist in the preparation and completion of reports as required by FCAA.
Active participation in the Family Stability Council, Community Breakfast and any other outreach activities, attend staff
and other meetings and training as required, respect confidentiality in discussing participant/consumer, staff, volunteers and
organizational matters.
Community Need Addressed
Disadvantaged individuals need assistance with health care, food stamps, housing, energy assistance and other resources available
to them in rural, northern Nevada. Many of these people are unaware of available resources, do not have Internet and some do not have
a place to live. Frontier Community Action Agency is a small nonprofit trying to provide assistance for a growing population of those in
need. It is important to FCAA to have AmeriCorps members to assist clients, recruit volunteers for programs, outreach to individuals
who need resources, and help distribute food to children and clients in need. All client contacts are logged in a database as are
referrals to resources provided. An exit interview/survey will be conducted to measure the level of healthcare well being following
member intervention and it is anticipated that clients who receive assistance will report greater well being in relation to their healthcare.
Position Outcomes
Increase in the number of seniors and disadvantaged individuals receiving resources and referrals.
Benefits
Childcare assistance if eligible, Education award upon successful completion of service, Stipend
Education Benefits
GED/High School Diploma
Skills you will gain
This position will gain valuable training in Social Services, Resources and Programs offered in the Humboldt County area, community development training, emergency assistance, organizing training and events, public speaking, written and oral communication, advertising, recruiting and organizing community volunteers, and networking with community members.
Competencies You Will Develop
Communication
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Speak clearly, in precise language and in a logical, organized and coherent manner, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel
Teamwork
Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented
Decisions
Accepts responsibility, Identify and prioritize the key issues involved to facilitate the decision making process
Planning
Able to prioritize various competing tasks, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization