Team Leaders provide experience and leadership to teams of NCCC members as they serve on a variety of projects to help communities meet their urgent short-term needs. Working closely with NCCC staff and project supervisors from sponsoring organizations, Team Leaders coordinate the activities of about 10 members per team, ages 18-24, during service projects. Whether the team is on or off duty, Team Leaders ensure the safety and accountability of their members, while encouraging their members' own leadership development and personal growth as they serve their country.
Service Activities
Supervise, motivate, direct, and coordinate a team of young adults in a structured program of service, education, and training; maintain order; develop positive team morale; foster teamwork; monitor standards of behavior; ensure the safety of the members, including the proper use of equipment; model a good work ethic and work alongside members to set the work pace.
Plan daily and weekly team schedules that will result in the execution of project objectives and activities. Manage service-learning projects, locally or on spikes (sites away from the main campus where teams establish temporary living arrangements for up to two months).
Assist and support member development through regular assessment and goal setting. Ensure the development of good work habits on site as well as career and interpersonal skills off site.
Assist and support members in the development of leadership skills. Identify and nurture leadership opportunities at the service project site and otherwise.
Coordinate project logistics with unit leaders and project sponsors, participate in staff and member meetings, and serve as programmatic and administrative liaison between members and staff.
Conduct regularly scheduled team meetings designed to unify team members by building consensus, resolving conflicts, and providing structured feedback.
Oversee the care, safety and well-being of members.
Facilitate, encourage, support, and model service-learning integration. Conduct or coordinate training such as skills building workshops, safe work practices, team-building exercises, mini-courses, and physical training in collaboration with NCCC staff.
Manage budgets for spikes and submit written reports on project progress, achievements, and accomplishments; member evaluations; and special activities or incidents. Maintain daily records, leave of absence requests, service forms, etc.
Monitor clean-up of common areas of living quarters, room cleanliness, uniform appearance, desk-staffing, quiet hours, and adherence to all AmeriCorps NCCC policies. Support residential life experience through conflict mediation, crisis intervention, counseling, etc.
Represent AmeriCorps NCCC to the media, as necessary.
Community Need Addressed
NCCC teams address the urgent, short-term needs of nonprofit, government and other types of sponsoring organizations that lack the time, funding or staff to complete the work on their own. Since NCCC teams conduct a wide variety of projects in a variety of locations, specific needs that a particular team addresses will vary.
Position Outcomes
Sponsoring organizations will be able to meet their urgent, short-term needs, and maintain the team's work after the project's completion. Since NCCC teams conduct a wide variety of projects in a variety of locations, specific results will vary.
Benefits
Childcare assistance if eligible, College Credit, Education award upon successful completion of service, Health coverage, Housing, Living allowance, Relocation allowance (if applicable), Student loan forbearance, Training
NCCC provides travel to and from the campus at the beginning and end of the term, and all program-related travel during the term. No personal vehicle required.
Education Benefits
College Degree
Skills you will gain
Supervision, evaluating member performance, facilitating discussions and resolving conflicts, travel planning, budgeting, maintaining professional relationships, networking, teamwork, flexibility, work ethic, dependability, operating in a diverse environment, public speaking, project management, time management, event coordination, office etiquette and professionalism, independent livings skills (food preparation, laundry, shopping, etc.), living/serving in a post-disaster environment, privacy and client confidentiality, personal and work place safety, manual labor and tool skills related to carpentry, environmental conservation, disaster recovery and other types of service.
Competencies You Will Develop
Communication
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Turn taking, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Teamwork
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Decisions
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Tools
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Operate tools and equipment in accordance with established operating procedures, safety standards, and ethical guidelines, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Planning
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Effectively delegate tasks, Facilitate group planning, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment