The main purpose of the Case Manage is to work alongside the people we serve providing advocacy support, stabilization services, access to benefits and resources, and obtaining stable housing. Case managers provide services in a two-generation model, utilizing a strength-based approach. They empower clients to identify goals to overcome barriers, help them create plans to help them achieve their goals. This process includes but is not limited to assisting clients in job training, enrollment in higher education or obtaining their GED certification, accessing behavioral health and addiction counseling, parenting classes, coordinating life skills courses, and providing financial management education.
Service Activities
Responsivities include but are not limited to:
• Complete needs assessment for potential new clients to determine eligibility for the program
• Conduct weekly home visits to evaluate client’s needs and progress towards their goals
• Connect clients with educational opportunities and job training
• Connect clients to parenting classes
• Coordinate life skills classes
• Provide referrals to behavioral health and addiction counseling
• Write compelling case notes
• Assist clients access resources and benefits they are eligible for
• Update needs lists and work group requests for housing facilities
• Provide advocacy for clients
• Gather stories from clients for public relations publications and donor letters
• Collaborate with child care providers to increase access to child care
• Collaborate with PALS program to coordinate service for the families with children in the PALS program
• Participate in community events as a means of networking and informing the community of services available
Community Need Addressed
The Adelante program is a supportive housing program for families and individuals experiencing homelessness or is precariously housed. The program empowers the people we serve to achieve a health interdependence and to live at their highest capacity, though this program clients receive services that help them gain support and skills that will improve their ability to achieve health interdependence.
Position Outcomes
This position serves families, couples with children and individuals in the Adelante program by providing intensive case management as well as personal and professional development to ensure greater success and self-sustainability for the future. Without this member, Adelante would not be able to provide the intensive case management to those we serve and provide life skills and development training for these clients, which greatly improves their chances for success.
Benefits
Education award upon successful completion of service, Health coverage, Living allowance, Student loan forbearance, Training
La Puente has housing available to rent for $400 a month ($360/month + $40/month toward a $250 damage deposit you are likely to get back when you move out.) La Puente housing includes: a private bedroom and shared community spaces, a house vehicle that is shared with housemates for local use, all utilities including heating, electric, water, and city services, along with all maintenance upkeep costs. WiFi is not included in the monthly housing cost.
Education Benefits
College Degree
Mental Heath and first aid training, and various other certifications that are site specific.
Skills you will gain
Public speaking, event planning, conflict resolution, time tracking, professional conduct
Competencies You Will Develop
Communication
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Turn taking, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Teamwork
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Decisions
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Tools
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Operate tools and equipment in accordance with established operating procedures, safety standards, and ethical guidelines, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Planning
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Effectively delegate tasks, Facilitate group planning, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment