The placement specialist will provide insight on quality of employment for our participants by conducting surveys and continuing contact with individuals that have received our services. Placement specialist will devote service to the retention efforts within the Mission Services team. Help participants understand their next steps and provide support to get them on their goal of self-sufficiency.
1. Act as front-line support via electronic mediums and face-to-face interactions with participants engaging in services.
2. Conduct Employer outreach and job development.
3. Follow up with participants to determine employment status and satisfaction.
4. Engage in mentoring activities so that participants retain their jobs and/or advance in their jobs.
5. Follow up with participants after they have completed their courses and/or placement services. *
6. In collaboration with the participant, document next steps and map a plan for career growth. *
7. Document participant progress and next steps in our data management system. *
8. Troubleshoot any initial issues participants may have with courses or classes, and escalate the issue to staff if needed.
9. Interact with participants via electronic mediums or in person to encourage completion of modules and to monitor participants’ progress toward completion. *
10. Gather participants exit survey data and provide reports to staff and management to improve participant’s experience with our LMS and Career Campus.
11. Work with computer software such as Microsoft Office and Adobe Creative Cloud, and learn additional software programs to better assist participants.
12. Work in teams, and communicate effectively electronically and in person. *
13. Meet deadlines while handling multiple duties and projects. *
14. Strive to achieve outcome goals as established by member contract.
15. Participate in AmeriCorps recruitment efforts to increase direct support of participants.
16. Participate in AmeriCorps retention and recognition efforts.
The Goodwill GoodWorks AmeriCorps Program provides services to participants that increase their occupational skills and job opportunities. This Job Placement Specialist position is part of a continuum of services offered in the AmeriCorps Goodwill GoodWorks! Program to remove barriers from economically disadvantaged individuals in their progression towards self-sufficiency. We use the Opportunity Accelerator Framework which describes three parts to successful career services: 1) Assess; 2) Equip, and 3) Launch. The Placement Specialist focuses on the “Launch” activities.
The AmeriCorps Placement Specialist will provide direct service to participants by conducting employer outreach throughout the community to strengthen relationships and network for job ready individuals. Members will engage with people who have received our services by following up on employment status, quality of employment, and offer courses and other opportunities to retain and continue to serve participants. Members will host two-hour networking groups on a weekly basis with activities to engage participants at our centers and connect them with likeminded individuals seeking the same aspirations. Placement Specialists will work in conjunction with Trainers and Resource Connectors to serve participants receiving occupational skills training and pre-employment job readiness training.
Education award upon successful completion of service, Living allowance, Student loan forbearance, Training
Credential or Certification
Communication
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Turn taking, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Teamwork
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Decisions
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Tools
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Operate tools and equipment in accordance with established operating procedures, safety standards, and ethical guidelines, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Planning
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Effectively delegate tasks, Facilitate group planning, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment