With the Literacy Council, the member will:
-Respond to inquiries regarding classes, provide independent learning tools to assess and register new students, post-test students, collect feedback from students, practice strategies to keep students engaged, and teach a class for three hours per week.
-Assist with delivering volunteer tutor training, recruit volunteers, support volunteers, and spread awareness of the program in the community.
With the Asset Building program, the member will:
-Develop financial literacy materials and a curriculum to be shared with members of Chelan and Douglas counties.
-Register participants and help them identify goals in relation to finances, help individuals overcome barriers to financial security such as opening a bank account, work with community members one on one, provide independent learning tools, and teach in a classroom setting.
-Promote the program in the community
-Collect data to measure financial literacy
Service Activities
Member Skills
-Strong oral and written skills in English, including a high level of
professionalism in email and phone communication
-Sufficient knowledge of Spanish to handle routine inquiries, make phone
calls, set clear expectations, and form encouraging relationships
-Welcoming to adults with limited English and limited financial literacy
-Strong relationship-building skills
-Able to adapt to change quickly, innovate, and multi-task
-Accurate in recording data and familiar with Excel
-Able to work in a busy environment and regain focus after interruptions
-Punctual
Community Need Addressed
The Literacy Council serves adults who want to learn English as a second language or who want to learn to read and write by providing free classes taught by volunteer tutors.
The Asset Building program offers free tax preparation and financial literacy classes to aid community members in building and managing assets.
Position Outcomes
Support adult community members in improving their English skills and financial literacy skills in this unique position spanning two programs at the Chelan-Douglas Community Action Council.
Benefits
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Living allowance, Stipend, Student loan forbearance, Training
At the Literacy Council, the member will receive a hands-on orientation to all aspects of the program by the program director. We will work our way through a structured checklist of orientation items already used on previous members, and aim to finish them within the first two weeks of service. The member will have ready access to support once they begin completing tasks independently.
Education Benefits
College Degree
Skills you will gain
tutoring, mentoring, time management, student engagement, volunteer management
Competencies You Will Develop
Communication
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Turn taking, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Teamwork
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Decisions
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Tools
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Operate tools and equipment in accordance with established operating procedures, safety standards, and ethical guidelines, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Planning
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Effectively delegate tasks, Facilitate group planning, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment