The Member will activate the project in collaboration with our executive director, ESD, school districts, employers, WorkSource, and GWATA to promote tech center awareness, sign up clients, develop office hours, and ensure compliance with their academic and secure system requirements.
Major duties, responsibilities, expectations: Provide direct services through technical assistance; assist clients in the use of computer hardware, software, printing, word processing, email, and distance learning; test and evaluate network systems; regular system maintenance.
To produce the desired outcomes, the Member will work on-site and remotely to assist clients with problem-solving, train users on how to use the equipment, and attend to hardware and software problems.
Our Community Technology Center goals/objectives include: Increase secondary and post-secondary education, job skills, employability, living wages; match skills to local jobs; provide affordable broadband access and equipment.
Service Activities
• Instruct users how to use equipment: computer hardware, software, printing, word processing, email, distance/remote learning;
• Assist high school students in computer CTE classes to achieve Microsoft and other certifications;
• Assist adult learners taking online courses in basic skills, soft skills, career pathway, and Bridge programs;
• Assist in person, via phone, or electronically;
• Test and evaluate network systems;
• Regular systems maintenance;
• Ensure compliance with academic and security system requirements;
• Plan and manage office hours with flex scheduling to accommodate adult learners,
• Promote tech center awareness,
• Register/sign up clients;
Community Need Addressed
The Projects address local needs for technology access, job skills development, business incubation, youth and adult career/technical education, English language acquisition, and tele-counseling services. We need additional skilled technical assistance and program support to assist clients and maintain equipment in the Technology Center.
Position Outcomes
To connect community members locally with an array of critical resources offered through our partner organizations. We formed in January 2015, after the Carlton Complex Fires devastated our region and amplified significant economic and health disparities that impacted mental/behavioral health and resilience.
Benefits
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Living allowance, Relocation allowance (if applicable), Student loan forbearance, Training
Skills you will gain
Community needs, planning, and organization, community engagement
Competencies You Will Develop
Communication
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Select and implement well-considered solution
Teamwork
Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Decisions
Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Tools
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Operate tools and equipment in accordance with established operating procedures, safety standards, and ethical guidelines, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Planning
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Effectively delegate tasks, Facilitate group planning, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment