The Social Services Associate builds helping relationships with people in need so that they recognize and utilize their personal strengths and resources in problem solving. This role participates fully in the work of the Social Services Department of the Society of St. Vincent de Paul (Cincinnati) – responsible for assessment, eligibility determination, documentation and service delivery for people requesting assistance.
This position is part of the Vincentian Volunteers of Cincinnati (VVC) program, a faith-based, year-long, residential service program, providing young professionals in their twenties an opportunity to grow in faith, friendship and service by giving deeply of themselves to individuals and families in need.
VVC members serve full-time in a unique work placement with the Society of St. Vincent de Paul. They live together in a house provided by the program, in the West End neighborhood of Cincinnati, walking distance from SVDP’s Outreach Center. 100% of program alumni reported experiencing personal and professional growth through VVC.
1. Respond to requests for assistance for basic necessities received via SVDP Web site and by phone, with other Social Services staff.
2. Hold interviews and review agency records and documentation of current need/financial situation to confirm eligibility of applicants for assistance.
3. Interview applicants requesting assistance; complete applications and provide recommendations as needed to other community resources.
4. Participate as member of two-person team in making weekly home visits to people approved for receiving furniture assistance.
5. Enter required data related to applicant interviews in client database; collect and file required paper documentation in case files.
6. Manage a special program in the Social Services department, including but not limited to the Mattress Fund, Fan & Air Conditioner program, and Rent & Utilities Assistance program.
Community Need Addressed
basic needs assistance (diapers, transportation assistance, clothing and household items, state IDs, birth certificates, personal care items)
homelessness prevention assistance (rent/utilities assistance)
increased opportunity for people to gain employment, prevention of evictions
Education award upon successful completion of service, Health coverage, Housing, Living allowance, Stipend, Student loan forbearance, Training
This program also covers: three overnight retreats during the program year; weekly formation meetings on topics of social justice with program manager; monthly leadership development workshops; 1:1 professional mentor (meet monthly); all basic living expenses (room, utilities, board, internet); health insurance; renter's insurance; monthly personal stipend ($100); monthly phone stipend ($50); monthly transportation stipend ($30 - local bus tickets); plus an Education Award (~ $6,000, depending on pell grant) upon completion of service.
Skills you will gain
community-building, teamwork, professional skills/norms, professional communication, one-on-one interaction, project prioritization, collaboration, public speaking, time management
Competencies You Will Develop
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Turn taking, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Effectively delegate tasks, Facilitate group planning, Set goals
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment