The role of the NHC, AmeriCorps member is to ensure that patients requesting services from the Sulzbacher Medical Services meet federal (HRSA) eligibility requirements. As part of this assessment, the member will also determine the patient’s eligibility for free medications in accordance with Sulzbacher 340B purchases and/or Direct Relief requirements. The member will also be responsible for explaining medical eligibility forms to clients with low health literacy and walk them through the process of receiving medical services as the Sulzbacher Center. Patients with low health literacy require additional assistance to understand the requirements and submit the needed information. By separating this important procedural step into an educational meeting, we ensure significant improvement in the overall patient experience and can guarantee that members of this vulnerable populations receive the healthcare services that they need.
The member will screen patients for medical eligibility in accordance with Sulzbacher policy and HRSA guidelines for Federally Qualified Health Centers. This includes both new patients identified by the medical receptionist and those whose eligibility has expired (verified over one year ago) who will be identified by eligibility paperwork audits conducted by the member. He/she will assist the patient in completing the required documentation by explaining to the patient how to fill them out and ensure accurate entry into the patient’s electronic medical record. The member will audit records to determine which existing patients require eligibility verification. He/she may also train volunteers who may assist with the filing of eligibility assessments. During medical eligibility discussions, the member will also document any issues requiring either case management follow up or a referral for specialty medical services. If case management services are required, the member will refer the client to a medical case manager and will follow-up with the patient and medical case manager to ensure that they become connected. If specialty medical services are required, the member will update the patient’s electronic medical record with notes for the medical assistant (MA) so the MA can discuss acquiring the necessary services with the client. Upon completion of the eligibility process, the patient will be enrolled in the Sulzbacher Medical Care.
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Living allowance, Stipend, Student loan forbearance, Training
High School Graduate
Subject to criminal background check