Members will conduct outreach services targeted at those experiencing or at-risk of homelessness who are not engaged in care through a homeless service agencies. These outreach activities may be conducted at locations such as warming centers, overnight shelters, or similar community organizations. Some street outreach may be conducted with some of the positions as well. Members will further assist clients by conducting intakes and connecting clients with the appropriate resource referrals.
Service Activities
• Conduct intakes for the MSHMIS screen process
• Maintain regular contact with other local service providers to make appropriate referrals for clients
• Provide housing information and access to services to those on the streets and not engaged in care
• Link/coordinate with resource specialists for housing resources
• Gather and disperse food and clothing donations to clients
• Link and provide information to mainstream services and benefits (Medicaid, SSI/SSDI, Section 8, TANF, etc.)
• Generate information materials for clients, such as newsletters/pamphlets/etc.
• Provide follow-up services to outreach clients
Community Need Addressed
This position will serve those currently experiencing or at-risk of homelessness by conducting outreach services to those not currently engaged in care in an attempt to bring them under the umbrella of housing and homelessness services.
Position Outcomes
Individuals will become engaged in care and on the path to being successfully housed.
Benefits
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Living allowance, Student loan forbearance, Training
Skills you will gain
Timekeeping, Communication, Conflict Resolution, Data Entry and Management
Competencies You Will Develop
Communication
Demonstrate sensitivity and empathy, Listen to and consider others' viewpoints, Maintain open lines of communication with others
Creativity & Problem Solving
Able to identify and define the problem, Communicate the problem to appropriate personnel
Teamwork
Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Decisions
Involve people appropriately in decisions that may impact them
Planning
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment