The Basic Needs Assistant will assist with intake and exiting processes. In addition to providing clothing and other basic needs items for guests. The member will assist in coordinating delivery of those needed items to the guests.
Assist individuals with the intake process and communicate intake information. Manage paperwork, distribute welcome bags, facilitate move-ins and conduct facility tours. Participate in direct street outreach (e.g. intake information, referrals, supply bags, direct transport and referral to Lotus House). Distribute supply bags; toiletries, baby supplies, feminine hygiene products and more. Distribute guest communications, ranging from appointment reminders, overall shelter and events information. Provide clothing, shoes, and other items.
Community Need Addressed
high rates of homelessness
Individuals will report improved skills and knowledge to successfully live independently. In addition, individuals will exit to a positive housing destination, including section 8 housing, permanent supportive housing programs, independent housing and reunification with families.
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Living allowance, Student loan forbearance
Daily meals available at no cost to member.
Health insurance – option to enroll with premium paid in full for full-time members only. Additional levels for health insurance plan options are available to full-time members at an additional cost.
Professional development and training opportunities.
Competencies You Will Develop
Creativity & Problem Solving
Communicate the problem to appropriate personnel
Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment