The main purpose of the Crisis Prevention Case Manager is to provide families and individuals who are on the brink of homelessness with appropriate financial assistance towards past due rent, past due heating/electric bills, limited prescription assistance, gas vouchers for medical appointments, ID’s, driver license, and birth certificates. Crisis Prevention Case Manager also aide the grant writer with pertinent information needed to apply for grants to provide financial assistance. Crisis Prevention Case Managers provide resources directly to clients and do not provide referrals to other agencies.
Service Activities
Responsibilities include but are not limited to:
• Treat everyone who comes into the Crisis Prevention office with respect and understanding
• Supply clients with necessary resources and assistance
• Document and record provided assistance and client progress
• Determine client eligibility for utility assistance for San Luis Valley residents
• Network with utility vendors such as Xcel Energy Representatives, and maintain a good rapport with EOC contacts in Denver.
• Know organization requirements to meet the needs of clients who are requesting assistance from Friends of Man for dental, vision, hearing, and mobility needs
• Oversee and maintain Crisis Intervention funds to provide prescription assistance, medical gas vouchers, and identifications for clients
• Be knowledgeable of all grant information for each funding source
• Be knowledgeable of all paperwork necessary to complete rental assistance
• Complete all paperwork according to each individual grant guideline, and document all case management services provided to clients.
• Act as a supportive liaison for the other departments within Crisis Prevention as needed due to the variety of grants Crisis Prevention administrates
• Coordinate, advertise, and facilitate the School Back Pack Drive
• Coordinate and host the La Puente Community Christmas Party
• Participate in any Rural Alliance for Dignity related programming and/or events, including but not limited to orientation, retreats, evaluations, and trainings.
Community Need Addressed
The main purpose of the Crisis Prevention Case Manager is to provide families and individuals who are on the brink of homelessness with appropriate financial assistance towards past due rent, past due heating/electric bills, limited prescription assistance, gas vouchers for medical appointments, ID’s, driver license, and birth certificates. Crisis Prevention Case Manager also aide the grant writer with pertinent information needed to apply for grants to provide financial assistance. Crisis Prevention Case Managers provide resources directly to clients and do not provide referrals to other agencies.
Position Outcomes
The main purpose of the Crisis Prevention Case Manager is to provide families and individuals who are on the brink of homelessness with appropriate financial assistance towards past due rent, past due heating/electric bills, limited prescription assistance, gas vouchers for medical appointments, ID’s, driver license, and birth certificates. Crisis Prevention Case Manager also aide the grant writer with pertinent information needed to apply for grants to provide financial assistance. Crisis Prevention Case Managers provide resources directly to clients and do not provide referrals to other agencies.
Benefits
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Living allowance, Student loan forbearance, Training
We have housing available for $400 a month. $40 of that goes towards a deposit that will be returned to you at the end of the term as long as the living area is cleaned and returned in the same condition that it was when you moved in. You will get your own bedroom and share the common areas with other AmeriCorps members.
Education Benefits
College Degree, Credential or Certification
Competencies You Will Develop
Communication
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Turn taking, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Teamwork
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Decisions
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Tools
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Operate tools and equipment in accordance with established operating procedures, safety standards, and ethical guidelines, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Planning
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Effectively delegate tasks, Facilitate group planning, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment