The SaveFirst Team Leads manage the implementation of the SaveFirst tax preparation initiative in regional service areas, with special focus given to training, community partner development, outreach, volunteers, and logistics. The SaveFirst Team Leads collaborate with Impact America regional staff, SaveFirst Director, and community partners to implement various aspects of the tax preparation program and ensure program targets are met. Outreach and training occurs during the fall, and tax preparation is provided at community-based tax sites from mid-January through April 15.
Position available in Memphis, TN.
-Conducts tax trainings for AmeriCorps Service Members
-Maintains positive relationships with community partners, including site partners, professors, and outreach partners to build and strengthen the program’s community presence
-Oversees implementation of logistical details for tax preparation sites, especially preparation of supplies, technology, and other materials
-Serves as one of the team's primary contacts for tax questions during tax season
-Makes regular visits to tax sites during tax season to observe and support AmeriCorps Service Members in running successful sites
-Helps prepare AmeriCorps Service Members to conduct volunteer recruitment visits and tax trainings for local college students
-Oversees the certification training, onboarding, scheduling, and service of local college students and other volunteers
-Oversees marketing effort, including organizing AmeriCorps Service Members in making outreach calls and completing marketing mail-out
-Updates region-specific team leader playbook throughout the service year
Community Need Addressed
SaveFirst provides free tax preparation and savings opportunities to facilitate economic improvement for working families.
Impact America AmeriCorps Members will provide tax preparation for 13,400 families through the SaveFirst initiative.
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Stipend, Student loan forbearance, Training
Meals when providing service outside of your home county, Mileage reimbursement when driving your personal car for service, All travel costs during overnight trips (hotel, rental car, meals), Professional development
Skills you will gain
Volunteer Management, Public Speaking, Customer Service, Effective Communication, Advanced Tax-Preparation Certification
Competencies You Will Develop
Demonstrate sensitivity and empathy, Speak clearly, in precise language and in a logical, organized and coherent manner, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Communicate the problem to appropriate personnel
Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented
Operate tools and equipment in accordance with established operating procedures, safety standards, and ethical guidelines
Able to prioritize various competing tasks
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand the importance of one's role in the functioning of the organization