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Case Manager - Consejo Counseling & Referral Service

Safe Streets Campaign
No listings recruiting at this time

The Case Manager-Screening Support will be responsible for the management of daily activity listed below. Reporting directly to the office Management, case management & administrative support staff will have primary duties in the case management role, screener, client receptionist; as well as supporting Consejo’s leadership team.

This position provides youth & adults administrative support & case management, to help them in the most holistic manner possible. In addition, assist in issues with housing, food, medical care, domestic violence, transportation to services, and/or safety issues in their community.

Service Activities

-Conduct telephone screening for client referrals for the Behavioral health programs MH/SUD.

-Health screening and temperature check prior to scheduled appointment

-Understanding of MCO and Provider One Verification

-As needed, conduct face-to-face client screenings for the Children’s and Family Services and the Adult and Adult with Disabilities Mental Health and Substance Use Programs.

-Consult with therapist, substance use counselor, and mental health and substance use program managers/supervisors as needed to determine response time.

-Handle crises as they arise during screening or via incoming telephone calls received from the public during business hours.

-Maintain cooperative working relationship with agency staff, community and social and health services agencies.

-Referrals to other service providers, financial assistance, medical/dental and behavioral care, housing, food and academic services assistance.

-Schedule appointments for clients if needed and directly connect them to the referral source.

-Assure client (if of school age) is engaged or re-engaged in academic program if suspended/ expelled/dropped. Advocate for school success by requesting tutoring, report card review and plan to improve grades/graduation success, IEP evaluations, McKinney Vento or other school resources that may be of assistance for clients scheduling academically.

-Participate in required agency training and staff meetings.

-Maintain close contact with program managers and supervisors.

-Ensure proper intervention and follow up with staff cooperation.

-Ensure proper intervention and follow up of screenings.

-Refer clients to appropriate services within the agency and/or community agencies; keep track of referrals and progress.

-Schedule screening appointments and obtain necessary all documentation during the screening process.

-Contact client one day prior to the intake interview to ensure appointment is kept or re-schedule as needed.

-Provide system integration care in order to reduce dropout rate, unemployment, criminal activity and physical/emotional/mental wellbeing.

-Consult with supervisor weekly to coordinate work activity.

-Attend program and networks meetings.

-Conduct evening and weekend related activities as instructed by your manager.

-Assure that all documentation of services is entered into Credible (EHR) and maintained according to contract requirements and agency standards

-Be able to provide decentralized model of care in the community and travel the community daily if needed.

-Assist program staff with transporting clients to and from services as needed or directed by program managers.

-Participate in daily client consultations with program staff.

-There will be participation expected when special grants are assigned to the agency.

Community Need Addressed

Young people often come into contact with the criminal justice system as a result of normal adolescent behavior, such as taking risks and pushing boundaries. Due to institutional racism and implicit bias, this happens more often for Black and Brown youth through the over-policing of communities of color, racial profiling, and disproportionate minority sentencing. The isolation and stigma surrounding criminal justice system involvement create additional barriers preventing youth and young adults from achieving their full potential. Protective factors, such as participation in positive youth development programs and connection to caring adults, can create safe and supportive environments for youth that prevent and reduce contact with the criminal justice system.

Position Outcomes

The Imagine Justice Project is a collaborative Pierce County effort to strengthen youth development and advance equitable, community-centered justice systems. One of the primary strategies of the Imagine Justice program is to leverage AmeriCorps volunteers to build the capacity of local organizations to provide culturally responsive, trauma-informed positive youth development programs, and services.


Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Living allowance, Student loan forbearance, Training

- Access to an emergency fund to address financial emergencies that may affect completion of service term - Use of Consejo offices, conference rooms, computers, telephones and copy/fax machines

Education Benefits

Skills and knowledge related to positive youth development

Skills you will gain

Trauma-informed care, adverse childhood experiences, Youth Program Quality (YPQ) methods​, implicit bias​, systemic racism​, social-emotional learning​

Competencies You Will Develop

Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Turn taking, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Operate tools and equipment in accordance with established operating procedures, safety standards, and ethical guidelines, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Effectively delegate tasks, Facilitate group planning
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment
  • Activity Types Hands On Activities
  • Focus Areas Community & Nonprofit Development, Education & Youth, Health & Nutrition
  • Length of Service 11 Months
  • Education Requirements Less than High School Completed
  • Placement Team Placement
  • Service Setting Community-based Nonprofit, Community Development Organization, Health Clinic/Other Health Organization, Social Enterprise (nonprofit)
  • Weekly Training Hours 2

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