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NAMI Dubuque Operational Support VISTA

Volunteer Iowa
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NAMI (National Alliance on Mental Illness) Dubuque is searching for an individual to strengthen our capacity and presence within the Dubuque community and tristate area. As a VISTA in this role, you will support NAMI Dubuque and provide support by helping with the daily/monthly needs of a leading nonprofit in eastern Iowa. We are looking for an individual who enjoys/has skillsets in social media, marketing, event/fundraising support, website maintenance, newsletter building, and general office software.

Service Activities

As a VISTA, you will be an essential part of our growing nonprofit. This role heavily relies on marketing, brand awareness as well as building our capacity internally. Data collection for membership, volunteer/facilitator retention and support, as well as identifying areas of need and helping to connect our resources to needed populations. This role will also work in partnership with our Program Support VISTA to provide ease of communication and operational capacity building for this role.

Community Need Addressed

Dubuque County is part of the tri-state area which borders both Illinois and Wisconsin. Dubuque County expands from our city center to rural counties within a 30-mile radius of the east central region of Iowa, making a large part of our consumers and participants living and working in underserved populations of appropriate and outcome positive mental health care. Areas of deficit are smaller communities within a 30 miles radius that sit between major cities and are often met by barriers to mental health care due to transportation, income, provider availability and accessibility. At times the cost and stigma of heath care is a barrier to rural and small-town communities who desperately need preventive and support services for mental health care.

Position Outcomes

The effects of the pandemic have exasperated the need for personal, empathetic and understanding support and that is where our nonprofit, NAMI Dubuque will meet these needs. NAMI Dubuque is in a working position to expand our services with the help of an anticipated VISTA member to help bridge the gap between services and share resources and support to those in the Dubuque Community.


Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Living allowance, Non-competitive eligibility (federal jobs), Relocation allowance (if applicable), Stipend, Student loan forbearance, Training

Competencies You Will Develop

Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Turn taking, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Operate tools and equipment in accordance with established operating procedures, safety standards, and ethical guidelines, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Effectively delegate tasks, Facilitate group planning, Set goals
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment
  • Activity Types Office Activities
  • Focus Areas Community & Nonprofit Development, Disaster, Health & Nutrition
  • Length of Service 12 Months
  • Education Requirements High School Graduate
  • Placement Individual and Team Placements
  • Service Setting Disability Services Organization, Health Clinic/Other Health Organization, National Nonprofit/Affiliate
  • Weekly Training Hours 1

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