As an AmeriCorps Member serving at Goodwill Industries – Big Bend, Inc. you will gain life experience, valuable skills, and enhance your resume while giving back to your community.
As a key member of our team, the Course Developer (Teacher / Mentor) helps to further Goodwill’s mission of removing barriers to employment through job placement, counseling, and career training services provided to the local community by:
• Designing e-courses for website platforms (Some graphic design and coding required)
• Developing new course materials
• Teaching, proctoring and mentoring clients in any area of learning provided by Goodwill
• Assessing clients for skill needs and employment barriers
• Providing or referring client resources for obtaining employment and self-sufficiency
• Planning and presenting one-on-one and group learning sessions
• Researching prospective programs and improvement ideas
• Providing timely and accurate data entry and record-keeping
You will work part-time in our local office, and will occasionally attend off-site meetings and events.
Service Activities
ESSENTIAL FUNCTIONS :
• Promotes Career Campus at Career Fairs and AmeriCorps hiring events.
• Provides LMS support to other departments and other Goodwills.
• Provides workshops developed for participants.
• Assists with Career Campus Helpline phone calls and email when necessary to ensure timely enrollment for students.
• Reviews, edits, and uploads online courses and recorded classes to the Career Campus LMS.
• Proactively addresses flaws in Career Campus development systems and processes, which allow defects and delays to occur.
• Creates tutorials and supports to SMEs who are creating online courses for Career Campus.
• Mans Career Campus Helpline and help users navigate their training.
• Monitors active users in LMS and deletes inactive users as necessary to ensure slots are available for new enrollees.
• Provides monthly LMS User Report and Course Report to the Director of Training Services the first business day of each month.
• Troubleshoots technology issues related to the creation, storage, and availability of Career Campus online courses and recorded classes.
• Maintains a timeline log showing the current stage of all online courses and recorded classes that are in progress.
• Ensures that each Career Path has onsite classes, recorded classes, and a proctor guide on the Career Campus LMS.
• Researches software and new technologies for Career Campus as requested by the Director of Training Services.
• Responds to change requests and defect requests within the timeframe established for adequate program performance for customers.
• Provides a robust response to internal and external customers with accurate, timely and consistent service.
• Develop, refine and maintain reporting documentation and document storage and naming conventions.
• Develop and refine the Career Campus reporting Wiki.
• Identifies and generates high-quality content including text, videos, images, and interactive exercises that will serve as the primary content for the course in alignment with the course's competencies and learning outcomes
• Organizes and delivers the content using the standardized course template
• Participates in regular review and quality assurance sessions with assigned SMEs.
• Creates formative and summative assessments to measure student learning outcomes
Community Need Addressed
Many of Northwest Florida citizens live below or just above poverty. The concentration of service/tourist industry jobs and the largely rural areas between urban centers create a skills training and job opportunity creates resource and achievement gaps. Still others, even those who live in urban areas, lack adequate access to banking and internet resources to compete in today's job and asset-building landscape. Goodwill was founded on the idea that helping individuals become self-sufficient in all parts of their lives increases their quality of life. Our mission is to increase self-sufficiency with access to jobs and skills training in order to increase their ability to compete in today's workforce. We created an online occupational skills platform, Career Campus, to increase the accessibility of our skills training.
Position Outcomes
Increase access to quality occupational skills training
Increase skills of those with barriers to employment to help them get and keep jobs.
Match well-trained employees with good jobs.
Benefits
Childcare assistance if eligible, Education award upon successful completion of service, Stipend, Student loan forbearance, Training
Gain a portfolio of valuable work product in order to further career.
Opportunities to obtain programming credentials while participating in AmeriCorps.
Education Benefits
Credential or Certification
CPR/First Aid
Python (if chosen)
Google IT Support Professional (if chosen)
Skills you will gain
Advanced computer skills, programming, course development, IT support.
Competencies You Will Develop
Communication
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Provide relevant expertise, Select and implement well-considered solution
Teamwork
Establish a high degree of trust and credibility with others, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Decisions
Accepts responsibility, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Tools
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Planning
Able to prioritize various competing tasks, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment