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AmeriCorps Family Advocacy Caseworker

Christian Appalachian Project
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Christian Appalachian Project Family Advocacy Caseworkers provide short-term emergency assistance, including food, utility assistance, household goods, and clothing. Caseworkers also help to organize seasonal Christmas and School Readiness programs. Family Advocacy caseworkers are often a participant’s first contact with CAP—they assess the needs, provide any necessary short-term assistance, and make appropriate referrals to other CAP programs or community agencies. In addition to the responsibilities above, this volunteer takes applications for CAP’s home repair programs.

Service Activities

--Provides case management services to program participants which includes assisting with and processing applications for various
functions, interviewing to determine appropriate action while obtaining complete assessments/histories/goals, and maintaining detailed
documentation of action.
--Conducts home visits with eligible participants in an effort to identify assistance needed that may be provided by Family Advocacy and
--Secures appropriate community service projects for participants in volunteer loan repayment and/or follows through in collection of
monetary repayment and/or service as agreed upon in participant service agreements.
--Acts as a liaison with and makes appropriate referrals to CAP and community agencies to best help each individual family.
--Assists in the packing, distribution, storage, and transportation of all program materials, garden supplies, Christmas gifts, school supplies,
and food products.
--Responsible for administrative tasks related to participant case management, including accounting for related expenses, and submitting
participant reports and data.
--Responsible for assisting with the needs of individuals by demonstrating concern for their cultural and socio-economic background.
--Serves as the office safety monitor. Responsible for checking the first aid kit and restocking when needed; reports any unsafe
conditions/equipment to supervisor for correction; responsible for maintaining safe office environment free of clutter and safe for all who
--Serves in other CAP and AmeriCorps programs when doing so does not interfere with the above duties.
--Participates in additional training and enrichment opportunities as assigned.

Community Need Addressed

Members address the lack of resources among low-income families to respond to crisis (utility cutoffs, disaster) and ongoing (school supplies, garden supplies) needs. They also address the challenge of substandard housing in rural, low-income counties.

Position Outcomes

Corps members will provide emergency assistance and housing casework to low-income families, helping families and individuals to meet basic needs and secure safe, affordable, and accessible housing.


Education award upon successful completion of service, Health coverage, Housing, Living allowance, Relocation allowance (if applicable), Student loan forbearance, Training

In addition to the benefits described above, members also receive access to free mental health counseling. All food and housing is provided for members who choose to live in a CAP volunteer community house. Members who choose to live on their own receive an increased living allowance in lieu of room and board.

Education Benefits

GED/High School Diploma

CPR, First Aid

Skills you will gain

casework, communication, conflict resolution

Competencies You Will Develop

Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Derive consensus, Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Accepts responsibility, Anticipate the consequences of decisions, Identify and prioritize the key issues involved to facilitate the decision making process, Involve people appropriately in decisions that may impact them, Quickly respond with a back-up plan if a decision goes amiss
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Drive decision making, Facilitate group planning, Set goals
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Recognize the importance of maintaining privacy and confidentiality of those being served, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment
  • Activity Types Hands On Activities, Office Activities
  • Focus Areas Community & Nonprofit Development, Economic Security
  • Length of Service 12 Months
  • Education Requirements High School Graduate
  • Placement Individual Placement
  • Service Setting Community-based Nonprofit, Religious Organization
  • Weekly Training Hours 2

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