The Resource Coordinator (RC) will greet guests and ensure client information is entered and current in the agency’s customer management system (CMS). The RC will then assist people with appropriate referrals, both internally and externally, and track the referrals in the CMS.
The RC will provide and/or coordinate one-on-one and group information sessions/meetings, allowing guests and staff an opportunity to understand the resources available through Chelan-Douglas Community Action Council.
The RC will follow an outcome-tracking process to ensure follow-up with people, including obtaining the status of intended outcomes.
Service Activities
Learn about community resources and share updates on community resources with others
Greet people who come to the office
Communicate with people in person, over the phone, via email and other remote options such as Zoom meetings
Refer people appropriately to resources
Data entry
Track outcomes
Prepare, run and present reports
Analyze data and reports, share with others
Coordinate meetings and informational sessions, including space scheduling
Provide presentations to individuals and groups (typically small groups, but possibly some large groups), in person and remotely (likely via Zoom)
Conduct customized needs assessment and intake sessions.
Community Need Addressed
Primarily people of Chelan and Douglas Counties who have low incomes, but all people seeking services
Position Outcomes
Informing our community members about our resources, and resources available throughout the whole community is an important part of ending poverty in North Central Washington
Benefits
Childcare assistance if eligible, Education award upon successful completion of service, Health coverage, Living allowance, Stipend, Student loan forbearance, Training
Education Benefits
GED/High School Diploma
CPR/First Aid
Recognizing and Reporting Child Abuse
Harassment and Discrimination
Safety, including Slips, Trips and Falls
Customer Service
Skills you will gain
Timekeeping, public speaking, event planning
Competencies You Will Develop
Communication
Demonstrate sensitivity and empathy, Lead group discussion, Listen to and consider others' viewpoints, Maintain open lines of communication with others, Speak clearly, in precise language and in a logical, organized and coherent manner, Write cleary and effectively
Creativity & Problem Solving
Able to identify and define the problem, Capable of generating possible solutions, Communicate the problem to appropriate personnel, Improvise, Provide relevant expertise, Select and implement well-considered solution
Teamwork
Develop constructive working relationships and maintain them over time, Establish a high degree of trust and credibility with others, Interact professionally and respectfully with supervisors and co-workers, Stay positive and outcome oriented, Use appropriate strategies and solutions for dealing with conflicts and differences to maintain a smooth workflow
Decisions
Accepts responsibility, Anticipate the consequences of decisions, Involve people appropriately in decisions that may impact them
Tools
Carefully consider which tools or technological solutions are appropriate for a given job, Consistently choose the best tool or technological solution for the problem at hand, Seek opportunities to improve knowledge of tools and technologies that may assist in streamlining work and improving productivity
Planning
Able to prioritize various competing tasks, Create environment of contribution, Create plan of action, schedule tasks so that work is completed on time, Demonstrate the effective allocation of time and resources efficiently, Effectively delegate tasks, Set goals
Service
Be pleasant, courteous, professional and respectful when dealing with internal and external customers or clients, Evaluate customer or client satisfaction, Honor the privilege of being able to work with and for those being served, Provide personalized, prompt, and efficient service to meet the requirements, requests and needs of customers, Understand and anticipate the needs of others, Understand the importance of one's role in the functioning of the organization, Understand the significance of maintaining a healthful and safe environment